Fitrock support center

At Fitrock, we work with trusted delivery partners to ensure your order reaches you as quickly and safely as possible.

Metro Cities: Orders are typically delivered within 2–5 business days

Other Locations: Orders are usually delivered within 3–7 business days

Delivery timelines may vary based on your location, public holidays, weather conditions, and courier service availability.

Once your order is dispatched, tracking details will be shared via email and SMS so you can monitor your shipment every step of the way.

Yes, Fitrock offers Cash on Delivery (COD) on eligible orders across most serviceable locations in India.

COD availability may vary depending on your delivery address and courier service coverage. You can check the available payment options during checkout before placing your order.

For a faster and more seamless shopping experience, we also offer secure online payment options.

Once your order has been shipped, you will receive tracking details via email and SMS.

Simply use the tracking link provided to view the latest status of your shipment, from dispatch to delivery.

You can also visit our Track Your Order page and enter your Order ID or Tracking ID to check your delivery progress at any time.

At Fitrock, customer satisfaction is our priority. If you're not completely satisfied with your purchase, eligible products can be returned or exchanged within our specified return window.

To qualify for a return or exchange, items must be:

• Unused and unworn
  
• Unwashed and undamaged
  
• Returned with original tags and packaging intact
  

Once your request is approved and the product is received, the return or exchange will be processed according to our policy guidelines.

Once your returned item has been received and successfully inspected by our team, the refund process will be initiated.

Refunds are issued to the original payment method used during purchase. Depending on your payment provider and banking institution, the refund may take 5–7 business days to reflect in your account after approval.

You will receive confirmation via email once your refund has been successfully processed.

Fitrock offers multiple secure payment options to make your shopping experience simple and convenient.

We currently accept:

• Credit Cards
  
• Debit Cards
  
• UPI Payments
  
• Net Banking
  
• Digital Wallets
  
• Cash on Delivery (COD) on eligible orders
  

All transactions are processed through secure payment gateways to ensure your personal and payment information remains protected at every step.

Yes. At Fitrock, your security is a top priority. All online transactions are processed through trusted and secure payment gateways that use advanced encryption technology to protect your payment information.

Your card details and personal information are handled securely throughout the checkout process, helping ensure a safe and reliable shopping experience.

Payment failures can occur for a variety of reasons, including:

• Incorrect card or UPI details
  
• Insufficient account balance
  
• Bank security verification issues
  
• Daily transaction limits being exceeded
  
• Temporary network or payment gateway interruptions
  

If your payment was unsuccessful, please verify your payment details and try again. You may also choose an alternative payment method if available.

If the issue continues, we recommend contacting your bank or reaching out to the Fitrock support team for assistance.