SHIPPING MADE SIMPLE
Fast, secure, and reliable delivery designed to get your Fitrock favorites to your doorstep with ease.
Delivery information
At Fitrock, we are committed to delivering your orders quickly and securely. Every order is carefully processed and packed to ensure your activewear arrives in perfect condition and ready to wear.
Shipping details
At Fitrock, we strive to provide a smooth and reliable delivery experience for every order. Shipping charges, if applicable, will be displayed during checkout before payment is completed.
We offer secure delivery across India through trusted logistics partners to ensure your order reaches you safely and on time.
Delivery Timelines
Standard Delivery: 3–6 business days
Express Delivery: 1–3 business days
Delivery timelines may vary depending on your location, courier partner availability, and external factors beyond our control.
Order Processing
All orders are processed within 24–48 hours. Once your order is dispatched, tracking details will be shared via SMS and email so you can monitor your shipment in real time.
Order Tracking
All shipments are handled through our logistics partner Shiprocket. You will receive a tracking link once your order is shipped.
Delays & Support
While we aim to deliver within the promised timelines, unforeseen delays due to logistics, weather conditions, or regional restrictions may occur. In such cases, our team will keep you informed and provide complete support until your order is delivered.
Important Information
Please ensure your shipping address and contact details are accurate at checkout to avoid delivery issues.
Orders once shipped cannot be redirected to a different address.
For any shipping-related queries, feel free to contact our support team.
Easy returns & exchanges
At Fitrock, customer satisfaction is a priority. If something isn’t right, we’ve got you covered.
Return Eligibility
- Returns accepted within 7 days of delivery
- Product must be unused, unwashed, and in original packaging
- Tags must remain intact
Non-Returnable Items
- Worn or damaged products
- Items without original tags
Return Process
- Request a return via our support email or returns page
- Our team will arrange pickup through Shiprocket
- Once verified, refund/replacement will be initiated
Refund Policy
- Refunds are processed within 5–7 business days after quality check
- Amount will be credited to original payment method
- COD orders may be refunded via bank transfer or store credit
Order status & tracking
Stay updated on your order every step of the way.
How to Track
Once your order is shipped, you will receive a tracking link via SMS & Email powered by Shiprocket.
You can also track your order directly on our website:
Enter your Order ID / Tracking ID in the tracking section to get real-time updates.
Check your shipping confirmation email for your tracking number.
Your privacy matters
FitrockGarments collects and uses your personal information to provide a smooth and secure shopping experience.
What We Collect:
- Name, address, phone number, email
- Payment and order details
- Device and browsing information
How We Use It:
- To process orders and payments
- To arrange delivery
- To provide customer support
- To send offers and updates
Sharing:
We may share your data with Shopify, payment providers, and delivery partners only to complete your orders.
Security:
We take reasonable steps to protect your data, but no system is 100% secure.
Your Rights:
You can request access, correction, or deletion of your personal data.
